FAQs
Q: What makes Pinky savage boutique different from other boutique?
A: Pinky savage boutique is built on dual identity celebrating both softness and strength. Our designs are Handcrafted, intentional, and inspired by real self-expression, not trends or mass productions. Every piece tell a story.
Q: How does the brand balance affordability and quantity?
A: We believe self-expression should be accessible. Our goal is to offer affordable luxury without sacrificing craftsmanship or materials.
{ SHIPPING & DELIVERY }
Q:How long does it take to process an order?
A: Orders are typically processed within 3–7 business days. Custom orders may take slightly longer depending on design complexity.
Q:What happens if my package is delayed or lost?
A:Once your order has shipped, Pinky Savage Boutique is not responsible for carrier delays. If your package appears lost, please contact us and we’ll assist you in filing a claim.
Q: How long does shipping take to received my package?
A: Shipping usually takes 3–5 business days. You will receive an Email with a tracking number once your order ships.
Q: Do you ship internationally?
A: At this time, We primarily ship within the United States. International shipping availability will be announced in the future.
Q: Can I cancel or change my order?
A: Orders can only be changed or canceled within 12 hours of purchase. After that, orders begin processing and cannot be modified.
{ PAYMENT INFORMATION }
Q: What payment methods do you accept?
A: We accept major debit and credit cards and other secure payment methods available at checkout.
Q:Is my payment information safe?
A: Yes! All payments are processed through encrypted and secure payment systems. We never store your card details.
Q: Can I use multiple payment methods on one order?
A: At this time, only one payment method per order is accepted.
Q: Why was my payment declined?
A:Payments may be declined due to incorrect card details, insufficient funds, or bank security restrictions. Please contact your bank or try another card.
Q:Can I cancel or change my order after payment?
A: Orders are processed quickly, so changes or cancellations are not guaranteed. Please contact us ASAP if there’s an issue.
{ RETURN, EXCHANGE & ADJUSTMENTS }
Q: Do you accept returns?
A:Due to the nature of our products and for hygiene reasons, all sales are final. We do not accept returns.
Q: Do you accept Exchanges?
A: We only offer exchanges for damaged or defective items. Please contact us within 48 hours of delivery with clear photos of the issue.
Q: Do you offer refunds?
A: Refunds are not offered. Approved issues will be resolved through exchange or store credit only.
Q: What if I used the wrong address?
A: Please double-check your shipping information before checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Q: What items are non-exchangeable?
A: Custom items, sale items, and worn or altered products are not eligible for exchange.
How long does the exchange process take?
Once approved, exchanges are processed within 5–7 business days, excluding shipping t
ime.
{ DISCOUNTS & PROMOTIONS }
Q: How do I apply a discount code?
A: Enter your code during checkout in the promo box before completing your payment. Only one discount code can be used per order.
Q: Can I use more than one discount code?
A: Only one promo code per order is allowed. Discount codes cannot be stacked unless stated otherwise.
Q: Do discounts apply to all items?
A:Discounts apply to regular-priced items only unless otherwise specified. Sale items may be excluded.
Q: Why isn’t my discount code working?
A: Codes may be expired, entered incorrectly, or not valid for the items in your cart. Please double-check the details.
Q: Do you have sales or seasonal sales
A: First-time customers may receive exclusive offers when available. Free shipping or promo codes must be used at checkout. USE CODE: FIRSTORDER
{ CONTACT & SUPPORT }
Q: What are your support hours?
A: Customer support is available Monday–Friday, excluding holidays. Response times may vary during promotions.
Q: Can I change or cancel my order by contacting support?
A: Orders are processed quickly. While we’ll do our best, changes or cancellations are not guaranteed once an order is placed.
Q: How can I contact you about my order?
A: You can reach us anytime through the Contact Us form on our website or email [email protected]. We respond to messages within 24–48 hours.
Q: Where can I follow Pinky Savage Boutique?
A: Follow us on Instagram, TikTok, and Facebook at @pinkysavageboutique 💕